- •Предисловие.
- •Настоящее учебное пособие предназначено для студентов 2, 3, 4го курсов всех специальностей экономического вуза без углублённого изучения иностранного языка.
- •Основной целью на данном этапе обучения является дальнейшее развитие языковой компетенции путём реализации всех компонентов и активизации навыков и умений, необходимых для общения в сфере деловой коммуникации.
- •Основным принципом работы является максимальная активизация обучающихся посредством использования коммуникативных упражнений, требующих работы в парах и мини-группах.
- •Использованные в пособии комплексные знания в области международной бизнес-коммуникации, наработанные западными и отечественными авторами дают возможность наиболее эффективно обучить студентов навыкам устной и письменной речи в данной сфере.
- •В пособии использован адаптированный материал учебной литературы Лондонского издательства Longman, а именно – “Market Leader”, “New insight into business”, “Financial English”, “Business vocabulary in use”.
- •UNIT I. JOB HUNTING
- •Ex. 1. Say if these statements true or false to find out who you are.
- •Note:
- •I think that my main skills are …
- •Ex. 4. Describe the nature of your future work.
- •What do you do?
- •Types of job and types of work
- •Ways of working
- •Recruitment
- •CURRICULUM VITAE
- •Next step, Fiona Scott has undertaken, is the letter of application.
- •THE LETTER OF APPLICATION
- •Fit for Hiring? It’s Mind over Matter
- •1. Tell me about yourself.
- •2. Why do you want to work for us?
- •3. What would you do for us?
- •4. What are your strong points?
- •5. What is your biggest weakness? (A look-for-the-reaction type question.)
- •6. Tell me about one of your working achievements.
- •It’s time to take a pride in your major accomplishment at previous work. But be careful. Don’t boast!
- •7. What did you like least about your previous job?
- •8. Why did you leave your last job?
- •9. How long will it take you to make a contribution to our firm?
- •Don’t promise exactly as you do not know the future environment.
- •10. What salary would you desire?
- •11. Do you have any objections to a psychological evaluation?
- •12. Do you have any questions?
- •Ex. 18. Here are some tips to prepare for the interview in the best way.
- •Before the interview:
- •Just before:
- •At the interview:
- •Ex. 19. Work in pairs (Student A and Student B).
- •Student A:
- •Student B:
- •Vocabulary
- •Wages, salary and benefits
- •Compensation 1
- •Compensation 2
- •What satisfying and dissatisfying factors have you written down? Are the employees working for these companies happy?
- •Ex. 8. Translate these phrases into English:
- •Ex. 9. Discuss these questions with a group.
- •1. How much should companies be involved in the lives of their employees?
- •2. How can businesses help to improve the balance between employees’ working and leisure hours?
- •Ex.10. Listen to the interview (Market Leader Upper Intermediate, Rec. 5.1) and answer the questions bellow.
- •A. To understand recording in a better way you have to work with vocabulary: match the words to their Russian equivalents.
- •B. Listen to the interview and answer these questions:
- •2. Which groups of workers are most satisfied and which are least satisfied?
- •3. Which factors are the most motivating at work?
- •Ex. 11. Make a project “The Company I would like to work for”. Invent a number of fringe benefits to ease the employees’ lives and motivate them to work harder. Convince all the rest of your group that Your Company is the best.
- •1. Do job titles give a good idea about what someone actually does?
- •2. To what extent do you judge someone by their job?
- •3. Which would motivate you more: a pay rise or a better job title? Why?
- •4. Why might job titles cause problems among staff?
- •5. What do you think people with the following titles do at work?
- •Ex. 13. Read the article. Compare your answers to Exercise 12 with what the writer says. Does any from the article surprise you?
- •Job Satisfaction is All in a Name.
- •Bosses who are cash-strapped but want a decent typist without having to give them a pay rise would do well to call them “Digital Data Executives”.
- •According to the study by Office Angels, the secretarial recruitment consultancy, job-title snobbery creates such envy that 90 per cent of employers and 70 per cent of employees said that it caused staff division.
- •Filling clerks long to be known as “Data Storage Specialists”, photocopying clerks as “Reprographics Engineers”, secretaries as “Executaries” and post-room workers as “Office Logistics Co-ordinators”.
- •From The Times
- •Ex. 14. Match the jobs on the left with their more professional-sounding job titles on the right. Then try to make up some job titles of your own.
- •Ex. 15. Discuss in groups the importance of a job title in providing job satisfaction and answer the question if a better job title is more motivating factor than a pay rise.
- •Vocabulary
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Ex. 17. Here are some common questions you are likely to be asked at an employment interview. Look through the sample answer to some of them and write your own version of a good answer to each of the questions:
1. Tell me about yourself.
Give a brief answer: no more than a minute. Tell something about yourself that relates to the job.
2. Why do you want to work for us?
We suggest a sincere answer: “My personal goals and the company goals and values are the same, and I want to be a part of it.”
3. What would you do for us?
Don’t presume to tell the interviewer exactly what you would do because you don’t know their problems. It’s better to know enough about the organization to relate an experience of yours which represents successful decision making.
4. What are your strong points?
It’s a good idea to relate your good points to the company when possible.
5. What is your biggest weakness? (A look-for-the-reaction type question.)
When you are asked such a provoking question, you have to appear mortal! The good idea here would be to give a weakness, which from the point of view isn’t much of a weakness. “Well, I really don’t feel I have a weakness which affects my working ability. I think at times I have a tendency to be impatient and push people too hard to get a job done. Patience isn’t my strongest point.”
6. Tell me about one of your working achievements.
It’s time to take a pride in your major accomplishment at previous work. But be careful. Don’t boast!
7. What did you like least about your previous job?
Here you should be very careful. Be reserved and polite when speaking about your previous job.
8. Why did you leave your last job?
The reason should be positive. Don’t be negative not to be looked like a quarrelsome person.
9.How long will it take you to make a contribution to our firm?
Don’t promise exactly as you do not know the future environment.
10.What salary would you desire?
You should be realistic but have a right opinion of yourself.
11.Do you have any objections to a psychological evaluation?
Be sincere: “Why? I have nothing to keep from you!”
12.Do you have any questions?
This is a good time to ask when a hiring decision will be made: “When might I be hearing from you?... If I miss your call, I would like to call you.” Remember to ask for their business card, thank them for the interview.
Mind that your answers depend on many factors: the type of a company, its corporate culture, the position you are trying to obtain etc. Don’t rely on ready answers you picked out of books. Prepare for the particular interview well.
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Ex. 18. Here are some tips to prepare for the interview in the best way.
Before the interview:
Find out what you can about the company, read the company literature. Make sure that you know what the job involves.
Find out the interviewer’s name, phone number.
Seek advice of what to wear to the interview.
Attend to such details of your appearance as nails, shoes, etc. Be sure of your references, CV and the letter of application. Know why you want to work for the company.
Just before:
Go to the interview alone.
Arrive early, allow some extra time for slow traffic. Phone if you are held up. Remain calm until you are asked to enter.
Forget to smoke.
Overcome nervousness or shortness of breath.
Take two copies of CV/resume: one for you, one for the interviewer. Check your appearance.
At the interview:
Approach the employer(s) with dignity.
Don’t panic, even if you are faced more than one person.
Be positive in your attitude – smile! Be polite and enthusiastic.
State your qualifications and interests.
Indicate your flexibility and readiness to learn the new job. Talk and think about the future rather than the past.
Think before answering: it’s all right to pause and reflect on the response.
Be yourself, but be professional.
Ex. 19. Work in pairs (Student A and Student B).
Student A:
You are a Personnel Manager of the company. You are going to interview Student B who is applying for the post in your company. First read the Student’s B CV and letter of application and prepare questions you would like to ask. Then conduct the interview and complete evaluation sheet for Student B. Would you employ him/her? Why? Why not?
Student B:
You are applying for the post in Student’s A company. First give your CV and application letter to Student A. Then prepare for the interview: think about the questions you are likely to be asked and plan your replies and questions you would like to ask about the position.
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EVALUATION SHEET
Position:_______________________________________________________
Name of candidate:_______________________________________________
|
Score |
|
|
- |
+ |
|
1 2 3 4 5 |
|
BACKGROUND |
|
|
Education: |
( |
) |
Languages: |
( |
) |
Experience: |
( |
) |
BEHAVIOUR AND COMMUNICATIVE ABILITY |
|
|
Physical Presentation: |
( |
) |
Communication skills: |
( |
) |
Ability to listen |
( |
) |
Humour: |
( |
) |
Culture: |
( |
) |
Maturity: |
( |
) |
Manners: |
( |
) |
PERSONAL QUALITIES |
|
|
Dynamism: |
( |
) |
Ambition: |
( |
) |
Organisational skills: |
( |
) |
Leadership: |
( |
) |
Team spirit: |
( |
) |
CONCLUSION
Suitability of the candidate:________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
Action to be taken:_______________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
Exchange the results with all the rest of your group. Analyse if you have been successful at the interview. Discuss your strengths and weaknesses.
|
18 |
Vocabulary |
|
to succeed |
преуспеть, достичь успеха |
to reckon |
считать, оценивать |
rarely |
исключительно |
conceited |
тщеславный |
self-loathing |
резкая самокритика |
hence |
отсюда |
unattainable |
недосягаемый |
fascinating |
обворожительный, пленительный |
to work for/on/ under |
работать в/над/под (руководством) |
to run |
руководить |
responsibilities |
обязанности |
to clock in/out |
начинать/заканчивать |
shift |
смена |
to commute |
ездить на работу |
telecommuting |
работать по телефону |
to recruit |
нанимать |
to apply for |
писать заявление |
curriculum vitae |
биография |
application letter |
сопроводительное письмо |
application form |
заявление, анкета |
interview |
собеседование |
to hire |
нанимать |
proficiency |
умение, опыт |
kayak |
байдарка |
recruitment agency |
кадровое агентство |
glamour |
шарм, обаяние |
gritty |
пыльная |
to contribute |
содействовать |
probation period |
испытательный срок |
cunning |
ловкий, хитрый, лукавый |
accomplishment |
достижение, успех |
to propel smb. up |
толкать вверх |
to simulate |
имитировать |
to put through |
проводить |
intangible |
непостижимый |
to coach |
тренировать |
urgency |
настойчивость |
to emerge |
возникать |
downsizing |
сокращение |
to slash |
критиковать, резать |
pace |
шаг, испытание |
unconvinced |
неубеждённый |
to toughen |
ужесточать |
harassment |
домогательство |
19
UNIT II. JOB SATISFACTION
Topics for discussion:
1.“Happiness is having one’s passion for one’s profession”. Do you agree or disagree? Why?
2.Satisfying and dissatisfying factors at work. What might you change the job?
3.Perks and fringe benefits – meanings, examples.
4.Job titles – are they of any importance?
Ex. 1. Read the text and think about factors that make people happy and unhappy at work. Use the key words. Discuss the statement written by Stendhal.
“Happiness is having one’s passion for one’s profession” wrote the French novelist (and management thinker) Stendhal. The number of people in this fortunate position is limited, but there are all sorts of aspects of office and factory work that can make it enjoyable. It was founded that things such as salary and working conditions are not in themselves enough to make employees satisfied with their work, but that they can cause dissatisfaction if they are not good enough. Relations with colleagues can be satisfying and congenial. People may find great pleasure in working in a team. Conversely, bad relations with colleagues can be extremely unpleasant, and lead to great dissatisfaction and distress. Where some employees may like being given responsibilities, for others it is a source of stress. People talk more about the need for work that gives them quality of life, the work-life balance and the avoidance of stress. Others argue that challenge involves a reasonable and inevitable degree of stress if people are to have the feeling of achievement, a necessary outcome of work if it is to give satisfaction. They complain that a stress industry is emerging, with its stress counselors and stress therapists, when levels are in reality no higher today than they were before.
From Market Leader
Ex. 2. Which of the following would motivate you to work harder? Choose your top five and rank them in order of priority. Explain your choice.
bonus |
more responsibility |
working for a successful company |
bigger salary |
threat of redundancy |
a better working environment |
commission |
hard-working boss |
promotion opportunity |
praise |
good colleagues |
perks or fringe benefits |
Ex. 3. In groups discuss the following questions.
1.A recent US survey showed children preferred parents to go out and earn money rather than spend more time with them. What does this show in your opinion?
2.Would you prefer a male or female boss? Why?
3.For what reason might you change jobs? How often would you do so in your life?