- •Федеральное агентство по образованию Нижегородский государственный университет им. Н.И. Лобачевского
- •032301 «Регионоведение»
- •Введение
- •Contents
- •Self-study task…………………………………………………………………... 21
- •Unit I presentations Warm up
- •Aw – Alan WroxIey, dc – Derek Crown
- •Vocabulary
- •Language practice
- •Phrasal verbs: 'keep'
- •My biggest mistake
- •Vocabulary
- •2. The two stories have a similar structure. Put the extracts into the correct order under the following headings:
- •3. Make up your own short story to tell the group. Describe an experience you have had. It could be about
- •Delivery
- •Voice quality
- •Visual aids
- •1. You are going to hear a presentation by a representative of Volvo Motors. Before you listen, use these words and phrases to complete the sentences below. The first one is done for you.
- •2. Listen. Are these statements true or false? If they are false correct them.
- •3. Now listen again and discuss the following questions:
- •1. Work in pairs or small groups. Discuss these points about the city you live in:
- •Vocabulary
- •1. You are going to give a short presentation in English. What do you think will be most difficult:
- •Starting
- •Visuals
- •Verbs to Explain Objectives
- •Intermediate questions
- •Highlighting and emphasizing
- •Engaging your audience
- •Interesting facts
- •Interesting examples
- •Visual aids – design and type
- •Introducing the visual
- •Body language – being persuasive
- •Communicating styles
- •1. Choose between formality and informality
- •2. Balance personal against impersonal
- •3. Balance ‘stating’ against ‘questioning’
- •4. Balance ‘emphatic’ against ‘relaxed’
- •Closing a presentation
- •Inviting questions
- •Handling questions
- •1. Wrong person
- •Cross cultural tips
- •Involvement Factor
- •11.Golden rules
- •Meetings Warm up
- •Vocabulary
- •Make meetings work for you
- •Running a meeting
- •Attending a meeting
- •Vocabulary
- •1. Guess the meaning of the following words and word expressions using the text and give their explanations in English:
- •2.Match the words and expressions in column a to the explanations in b.
- •Listening 1
- •It's important to ask the right questions to make sure you understand what people are saying in meetings. Supposing you were at a meeting and someone said:
- •Work with a partner. Think of some similar questions to ask about each of these proposals. Begin with the phrases in bold type in b-d above and invent your own endings:
- •Language practice
- •Writing 2
- •Reading 2 Pre-reading discussion
- •1.Think of the meetings you have attended recently:
- •2. Work in small groups. Look at these problems and decide the best way of dealing with each problem. Which would be best?
- •3. Discuss the alternatives like this:
- •Vocabulary
- •1. Use the context to decide on the meaning of the following words and phrases from the text:
- •What makes а good meeting?
- •Meetings: key terms
- •Opening a meeting
- •Introducing the agenda
- •Giving and responding to opinions
- •Involving people
- •In my opinion
- •It would …
- •It wouldn’t …
- •Controlling
- •Interruptions
- •Asking questions
- •Making decisions
- •Closing a meeting
- •Problem-solving meetings
- •Vocabulary building
- •11.Meetings at a glance
- •Introduction – the chair
- •12. Cross cultural tips
- •13.Golden rules
- •Chairing
- •Participating
- •Negotiations
- •2. What do you think?
- •How to be a good negotiator
- •Reading I
- •The art of negotiation
- •Vocabulary
- •In this interview, you will hear Siobhan Quinn, Sales Manager at Texaco, talking about negotiating. Listen and check whether the following statements accurately reflect what she says.
- •Tapescript
- •2. Listen again, and make notes under the following headings and subheadings:
- •3. Prepare a presentation on the topic “The main skills needed at negotiations”. Use notes of the previous exercise.
- •What price sales success?
- •Business style: Body of an Application Letter
- •Some hints on negotiating preparation
- •Tapescript
- •2.Listen to Dialogue I again and decide which of the following statements about it are true:
- •3. Listen to Dialogue 2 again and decide which of the following statements about it are true:
- •Reading III a Story of Negotiating Starring “Phrasal Verbs”
- •Improve your wordpower
- •Idioms – strategy
- •Idioms – progress
- •Listening III
- •Language Practice
- •What makes а successful negotiation?
- •Effective Negotiating
- •Opening - creating the right climate
- •Introductions
- •Agreeing аn agenda
- •Introducing the agenda
- •Opening statements stating your position
- •Inviting interruptions
- •Invite а response
- •Clarifying positions
- •Making and responding to proposals
- •Introducing а review
- •Bargaining
- •Responding in the bargaining phase
- •Handling conflict and resolving sticking points
- •Identifying obstacles
- •10. Closing а negotiation
- •11. Negotiating - аn overview
- •Деловой английский: готовим презентации, проводим совещания, участвуем в переговорах
Vocabulary
1. Use the context to decide on the meaning of the following words and phrases from the text:
to envisage
to fail to accomplish the objectives
to be staged
top customers
to put smb. in the right frame of mind
shortcomings
above all
attendee
Match each word on the left with a word on the right. Then use each expression in a sentence of your own:
1. to undermine a. whole
2. bungle b. kind and polite
3. blunder c. to make sth. weaker
4. costly d. expensive
5. foremost e. an important topic for discussion
6. issue f. a stupid or careless mistake
7. to be bound to sth. g. to try to satisfy a particular need or demand
8. to benefit from sth. h. sth. done badly or without skill
9. marginally i. the most important
10. to cater j. to gain sth.
11. condescending k. to be forced by law or circumstances to do
12. entire l. slightly
Discussion
What advice could you give an international conference organizer about the specific cultural needs of business people from your country and any other countries you know well? Work in small groups and outline your recommendations on paper.
Skills practice
Until three years ago, Eastern Architects and Designers Ltd. (EAD) was a highly profitable business with more work than it could comfortably handle. But then the property market collapsed and, like many architectural firms, EAD found itself struggling to survive.
EAD boss, Barry Jones, had always been on excellent terms with the architects who worked for him. A close-knit group, everyone at EAD got on well with everyone else. They worked hard in the office – and socialized a great deal after work. However, Barry was beginning to wonder how long the friendly atmosphere could last. Losses for two years running meant EAD could no longer afford to keep everyone on – there simply wasn't enough work to go round. He had to get rid of some of his staff to survive. The question was which of his architects should be made redundant? And how could he say to them, ‘Thanks very much, but goodbye.’?
Barry thought about the problem and identified four possible approaches to reaching a fair decision:
Last in — first out (LIFO): those architects, with the shortest periods of service in the company should go first.
Voluntary redundancy: a generous severance package would be offered to anyone willing to take early retirement.
Selection on merit: Barry would decide which employees were least useful to the company and make them redundant.
Peer selection: the employees would meet to decide which of them should leave.
Role play
Work in groups of between five and eleven. One of you plays the role of Barry Jones, chairing the meeting to discuss which of the four approaches – or a combination of these – should be chosen. Each of the other group members plays the role of an architect.